Banned and i don't know what can i do now...

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  • Banned and i don't know what can i do now...

    [CA time]
    Last Wednesday, i made a top up (200usd) but i can't get nos$ so i find billing support to fix it.

    Then in the last Friday, LCD said my ac is checked and updated. Also i got an e-mail which said my nos$ was updated to my ac. However, my ac got banned in the same time
    I find GM and ask for the reason. After that i knew that ban by billing support(payment problem).
    Therefore, i wrote a ticket to billing support but so far i got no reply (4days) and they CLOSE my ticket.... (that 200usd still in Gameforge company, i didn't refund it)
    My ac still banned.

    I don't know what can i do now........