Support Response Time

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  • Support Response Time

    I was wondering how long support generally takes to resolve a ticket. I've contacted them two weeks ago and while I've had some responses, it's taken multiple days between replies. I do understand there are weekends and there are other people contacting support as well but one reply took 7 days and the last one now is also 5 days back.

    What kind of waiting time are you guys experiencing on the ticket system? :|
    Archer (lv 1): Ranger +15, Sin +15, Des +15, WK +15, CS +15, Scout +15, DH +15, AA +15
    Swordie (lv 63): War +15, Blade +15, Sader +15, Zerk +15, Gladi +15, Monk +15, +15 DR, +15 Rene
    Mage (lv 91+7): RM +15, Holy +15, BM +15, DG +15, Vulc +15, TL +15, +15 Seer, AM +15
    Neutral: PJ +15, KFC +15, Pirate +15, Jaja +15
  • Well in this case I'm not looking for anything speedy as such, but I kind of do expect a 24hr or 48hr response. 7 days is just weak.
    Archer (lv 1): Ranger +15, Sin +15, Des +15, WK +15, CS +15, Scout +15, DH +15, AA +15
    Swordie (lv 63): War +15, Blade +15, Sader +15, Zerk +15, Gladi +15, Monk +15, +15 DR, +15 Rene
    Mage (lv 91+7): RM +15, Holy +15, BM +15, DG +15, Vulc +15, TL +15, +15 Seer, AM +15
    Neutral: PJ +15, KFC +15, Pirate +15, Jaja +15